Privacy Policy
Last updated: June 23, 2026
This Privacy Policy explains how Rakesh Patel ("Hearback," "we," "us," or "our") collects, uses, and protects information when you visit hearback.net, contact us, or receive messages from a business that uses our service. By using our website or services, you agree to the practices described here.
Information we collect
We collect information you give us directly and a limited amount automatically:
- Contact details you submit, such as your name, business name, email address, phone number, and the contents of your message.
- Messaging data needed to operate the service, such as the phone numbers involved in a conversation, message contents, timestamps, and delivery status.
- Usage data such as your IP address, browser type, and pages viewed, collected through standard server logs and, if enabled, basic analytics.
How we use information
- To respond to your inquiries and provide a demo or the service you requested.
- To send text messages you have consented to receive, including replies and follow-ups related to your request.
- To operate, maintain, secure, and improve our website and service.
- To comply with legal obligations and enforce our Terms.
Text messaging
If you opt in to text messages — for example by checking the SMS consent box on our form, or by contacting a business that uses Hearback — you may receive SMS messages related to your request. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for help. Opting in to text messages is never required to use our website or to request a demo.
We use third-party communications providers (such as Twilio) to deliver messages. These providers process data on our behalf under their own terms and only to provide the service.
How we share information
We share information only as needed to run the service:
- Service providers who host our site, send messages, or provide analytics, acting on our instructions.
- Business clients — if you contacted a specific business that uses Hearback, your inquiry is shared with that business so they can respond to you.
- Legal and safety reasons, such as complying with law or protecting rights, property, or safety.
We do not sell your personal information.
Data retention
We keep information for as long as needed to provide the service, meet our legal and accounting obligations, and resolve disputes. You may request deletion as described below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices and rights
- Opt out of text messages anytime by replying STOP.
- Request access to, correction of, or deletion of your personal information by emailing us.
- Unsubscribe from any email communications using the link provided or by contacting us.
Depending on where you live, you may have additional rights under laws such as the CCPA/CPRA or similar regulations.
Children's privacy
Our website and services are not directed to children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this Privacy Policy from time to time. We'll post the new version here and update the "Last updated" date above.
Contact us
Questions about this policy or your information? Email info@hearback.net or write to Rakesh Patel, Downington, PA 19460.